Privacy policy

Privacy Policy – Rénooo Matériaux (Les Industries Royalty Inc.)

Rénooo Matériaux (Les Industries Royalty Inc.) recognizes the importance of protecting your personal information and is fully committed to respecting your privacy. We have implemented security safeguards, governance practices, and procedures to manage your personal information in accordance with applicable laws, including Québec’s Bill 25 and Canada’s PIPEDA.

Last update: November 14, 2025

Privacy Officer: Compliance Manager

1. Personal Information We Collect

We collect, process, and store personal information when you use our website or contact us. This includes when you:

  • Request information
  • Submit a form
  • Subscribe to a newsletter
  • Enter a contest
  • Make a purchase
  • Apply for a job

The information collected may include (but is not limited to):

  • First and last name
  • Postal address
  • Telephone number
  • Email address
  • Preferred language
  • Purchase history
  • Preferences or usage habits
  • Information submitted in forms or job applications

We also collect information through cookies and similar technologies (see Section 6).

2. Purpose of Collection and Use

We use your personal information for the following purposes:

Website visitors
  • First-party cookies – Required for site functionality
  • Analytics cookies – Website performance and usage analysis (Google Analytics, etc.)
  • Marketing cookies – Targeted advertising (Meta, Google, LinkedIn)
Newsletter subscriptions
  • Sending newsletters
  • Marketing and promotions
  • Targeted advertising
Contest participation
  • Managing entries
  • Communicating with participants
  • Marketing and targeted advertising
Contact forms
  • Responding to requests
  • Sending newsletters
  • Providing information to authorized retailers when needed
  • Marketing and targeted advertising
Job applications
  • Evaluating candidates
  • Maintaining a talent pool

Your information will never be used for purposes other than those stated, unless additional consent is obtained or permitted by law.

3. Legal Basis for Processing

We collect and use personal information based on:

  • Your consent
  • The performance of a service or request you initiated
  • Our legitimate interests (e.g., fraud prevention, service improvement)
  • Legal obligations

You may withdraw your consent at any time.

4. Communication and Disclosure of Information

Personal information may be communicated to:

  • Internal departments
  • Authorized distributors or retailers
  • Marketing and web service providers
  • Third parties when required by law

All third parties must agree to maintain confidentiality and comply with privacy practices.

5. Transfers Outside Québec or Canada

Some of our service providers may store or process personal information outside Québec or Canada. Before transferring such information, we perform a Privacy Impact Assessment, as required by Bill 25, to ensure that your data receives adequate protection.

Your information may therefore be subject to the laws of those jurisdictions.

6. Cookies, Tracking Technologies & Profiling

We use:

  • Necessary operational cookies
  • Analytics cookies
  • Marketing and profiling tools (Meta Pixel, Google Ads, LinkedIn Insight Tag)

You may adjust your cookie preferences at any time through your browser or our consent tools.

7. Automated Decision-Making

If automated systems are used to personalize content or advertising, you have the right to:

  • Request an explanation of the factors and parameters used
  • Request human intervention
  • Contest automated decisions
8. Retention and Destruction of Personal Information

Rénooo retains your information only for the time necessary to achieve the purposes for which it was collected, or to comply with legal obligations.

Once no longer required, data is securely destroyed or anonymized.

9. Security Measures

We use industry-standard security measures, including:

  • Secure servers
  • Access restrictions
  • Encryption and firewalls
  • Employee confidentiality agreements
  • Monitoring systems to detect unauthorized access
10. Your Rights Under Bill 25 and PIPEDA

You have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Withdrawal of consent
  • Deletion of your information (where applicable)
  • Data portability (obtain your data in structured format)
  • Right to stop dissemination and de-indexation (Bill 25)
  • Right to be informed about automated decisions
  • File a complaint with privacy regulators

To exercise these rights, contact our Privacy Officer.

11. Privacy Incidents and Breach Notifications

In the event of a privacy incident involving loss, unauthorized access, or disclosure, Rénooo will:

  • Take immediate steps to reduce risk
  • Notify affected individuals, if necessary
  • Notify the Commission d’accès à l’information (CAI), where required
  • Log all incidents in a mandatory incident register
12. How to Contact the Privacy Officer

If you have questions, comments, or concerns about how we handle personal information, or if you wish to exercise your rights, contact:

Rénooo Matériaux (Les Industries Royalty Inc.)
Privacy Officer: Compliance Manager
7562, ch. de la Côte-de-Liesse
Saint-Laurent, Québec, H4T 1E7
Email: info@renooo.ca